PickleCrew Support

Play. Score. Climb.

PickleCrew keeps one leaderboard for your local pickleball crew. Record a game in a few taps, everyone earns points for playing and winning, and the standings update on the spot. Here are the things people ask about most.

Points

How are points earned?

By default every player earns 1 point for playing and the winners earn 3 more. Once a player wins 3 in a row, every further win in that streak earns a 2-point streak bonus on top. A tied game gives everyone the playing point and ends every streak. These are PickleCrew points for your crew only — not a rating, not DUPR, and not shared with anyone.

Can we change the rules?

With Pro, yes: Settings → Point Rules. Changing a rule recalculates your group's whole history under the new rule, so the leaderboard always reflects one consistent set of rules.

I entered a score wrong

Open Home → See All (or a player's profile → See All), tap the game, and change the score or the players — or delete it. Every edit recalculates points for everyone in the group, so nothing goes stale.

Players and groups

Removing a player

A player who has never played is deleted outright. A player with games on record is hidden from the picker instead, so their history and points stay exactly as recorded. You can restore them from the bottom of the Players list.

How many players?

Free groups hold up to 12 active players. Pro removes the limit and lets you run more than one group.

Seasons (Pro)

Starting a season gives your crew a fresh leaderboard from that date on. It never deletes past games; All Time still shows everything, and streaks continue across the boundary. Only one season is active at a time.

Purchases

Restoring a purchase

Open Settings → Restore Purchases, signed in to the same Apple Account you bought with.

Managing or cancelling the yearly plan

In iOS Settings → your name → Subscriptions, or from the Pro screen inside PickleCrew. Cancelling stops the next renewal; Pro stays on until the period ends. Lifetime never renews.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com.

Pro lapsed — what happens to my data?

Nothing is deleted or hidden. Extra groups, players and seasons you already created stay; Pro is only needed to create more.

Your data

Everything stays on your iPhone. There is no account and no server, so there is nothing to log into and nothing to recover if the device is lost — and no sync between devices yet. Deleting the app deletes your groups, players and games with it. See the Privacy Policy.

Still stuck? Email kaspar@kaspar.works and tell us your iPhone model, your iOS version, and what you expected to happen. We usually reply within two business days.